The Citizen Certificate is configured as an electronic signature certificate with the legal effect of a recognized certificate. It is the most secure type of digital certificate, the signature of which is as legally binding as paper-based signing.
These certificates have a validity of 4 years. Izenpe offers a user service to deal with incidents affecting its certificates and to provide support for instalation and use at 902 542 542 / 945 01 62 90.
You may also visit the nearest KZgunea centre for questions and help with certificate installation.
Sixty days before the certificate expiration date, Izenpe will send an email to the address provided on the application form to notify the user of the renewal process. A new certificate will be issued with an effective date no earlier than the expiration date of the previous certificate to ensure uninterrupted usage.
There are two ways to request the Izenpe Citizen Certificate:
1.- If you already have an Izenpe Citizen Certificate (green card or ONA) or an active DNIe and you know the password, you can complete the entire process online. You will be mailed the card with the certificate to the street address provided. Beginning of application »
2.- If this does not apply, face-to-face identification will be required. Fill in the application and complete the process by:
» going to one of the KZgunea centres.
» or schedule an appointment » at one of the Izenpe registration points.
Cost of Citizen Certificate
At this time the public administrations cover the cost of citizen certificates for use in public service transactions requiring identification or a digital signature.
Users will only be charged if a new certificate is required due to improper use, loss, forgotten password, or locking of original certificate (€10.25, includes 21% VAT).
» Application form for Izenpe Citizen Certificate (PDF, 120 KB)
» Legal Documentatio